Privacy Policy

1. Introduction

maya23 ("we," "us," or "the Company") is committed to protecting the privacy and personal data of all users of the maya23 online gaming platform, accessible at maya23.app. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you register for an account, make a deposit, place a bet, or otherwise interact with the maya23 platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using the maya23 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the platform. Capitalised terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

2. Data We Collect

2.1 Information You Provide Directly

When you register for a maya23 account or interact with the platform, we collect information that you provide directly, including:

• Identity data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence).
• Contact data: Email address, mobile number, and residential address.
• Account credentials: Username and encrypted password. We never store your password in plain text.
• Financial data: Payment method details (GCash account number, PayMaya account, bank account details for BPI, BDO, or Metrobank), deposit and withdrawal history, and transaction records.
• KYC documentation: Copies of government-issued ID, proof of address, and proof of payment method, as required for identity verification and anti-money laundering compliance.
• Communications: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

2.2 Information Collected Automatically

When you access the maya23 platform, we automatically collect certain technical and usage data, including:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bet amounts, session duration, click patterns, and navigation paths within the platform.
• Location data: General geographic location derived from your IP address, used to verify that you are accessing the platform from a permitted jurisdiction.
• Cookie data: Information collected via cookies and similar tracking technologies, as described in Section 8 of this Privacy Policy.

2.3 Information from Third Parties

We may receive information about you from third parties in limited circumstances, including:

• Identity verification and KYC service providers who assist us in confirming your identity.
• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) who provide transaction confirmation data.
• Fraud prevention and anti-money laundering screening services.

3. How We Use Your Data

maya23 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your maya23 account, including processing deposits and withdrawals, tracking your gaming activity, and providing account statements.
• Identity verification: To verify your identity and age (21+) as required by applicable regulations, and to conduct ongoing KYC and AML checks.
• Platform operation: To deliver the games, features, and services available on maya23, including live casino, slots, sports betting, Aviator, bingo, and sabong.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal conduct.
• Legal compliance: To comply with applicable laws, regulations, and regulatory requirements, including reporting obligations to relevant Philippine authorities.
• Responsible gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to enforce self-exclusion requests.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the maya23 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, maya23 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your account and deliver the services you have requested).
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and tax reporting requirements.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, including marketing communications and the use of non-essential cookies. You may withdraw consent at any time.

5. Data Sharing & Disclosure

maya23 does not sell, rent, or trade your personal data to third-party marketers. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who assist us in verifying your identity and screening for financial crime.
• Game providers: Licensed game studios (e.g., Pragmatic Play, PG Soft, Jili Games) who supply the games available on maya23. These providers may receive limited technical data necessary to deliver their games.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who support the operation of the maya23 platform.
• Regulatory authorities: Philippine government agencies and regulatory bodies, where we are legally required to disclose information.
• Law enforcement: Police, courts, or other law enforcement authorities, where required by law or court order.

All third parties with whom we share your data are required to maintain appropriate data security standards and to use your data only for the specific purpose for which it was shared.

6. Data Retention

maya23 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years from the date of your last transaction, as required by Philippine AML regulations.
• KYC documentation is retained for a minimum of five (5) years from the date of account closure.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing consent records are retained for as long as you remain a registered player, plus one (1) year after account closure.

When your data is no longer required, it will be securely deleted or anonymised in accordance with our data retention procedures.

7. Security Measures

maya23 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the maya23 platform.
• Encryption of sensitive data at rest, including passwords and financial information.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the platform.
• Two-factor authentication (2FA) options available to all registered players.
• Continuous monitoring of the platform for suspicious activity and potential security incidents.

While maya23 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities as required by applicable law.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the maya23 platform. They allow us to recognise your device, remember your preferences, and collect information about how you use the platform. We also use similar technologies such as web beacons and local storage for comparable purposes.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options to personalise your experience on maya23.
• Analytics cookies: Help us understand how players use the platform by collecting aggregated, anonymised data about page visits, session duration, and feature usage. This data is used solely to improve the platform.
• Marketing cookies: Used to deliver relevant promotional content and bonus offers within the maya23 platform. These are only placed with your consent.

8.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the maya23 platform. Instructions for managing cookies are available in the help documentation of your browser.

9. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by maya23:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at the email address provided in Section 13 of this Privacy Policy. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10. Children's Privacy

The maya23 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the maya23 platform.

If maya23 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the platform, please contact us immediately at the details provided in Section 13.

11. Third-Party Links

The maya23 platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the maya23 platform. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit. Accessing third-party sites from the maya23 platform is at your own risk.

12. Updates to This Privacy Policy

maya23 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the maya23 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Privacy Policy, you must stop using the platform and may request account closure by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the maya23 Data Protection Officer. Our team is available 24 hours a day, 7 days a week.

Email: [email protected]

Please include "Privacy Policy" or "Data Privacy Request" in the subject line of your email so we can route your enquiry to the correct team. For general account support, we recommend using the live chat feature available after logging in to your maya23 account.