Player Safety First

Play Smart.
Stay in Control.

Gaming at maya23 should always be fun, not stressful. We've built real tools and real support to help every Filipino player keep it that way — from deposit limits to full self-exclusion.

21+ Only — No Exceptions
Self-Exclusion
Deposit Limits
Self-Exclusion Available
Deposit & Loss Limits
Session Time Reminders
24/7 Support Team
Our Commitment

Responsible Gaming Is Not Optional at maya23

At maya23, we believe that online gaming should be a source of entertainment — not a source of stress, debt, or harm. We take our responsibility to Filipino players seriously, and that means going beyond just posting a disclaimer at the bottom of the page.

We've invested in real, accessible tools that give you control over your gaming activity. Whether you want to set a daily deposit cap, take a short break, or permanently exclude yourself from the platform, those options are available to you at any time — no questions asked, no waiting period for self-exclusion requests.

Gaming responsibly means knowing your limits, playing within your budget, and treating every session as entertainment — not as a way to earn money or recover losses. If you ever feel like gaming is becoming more than just fun, maya23 is here to help you take a step back.

Required
21+ Age Verification

All players must be at least 21 years old to register and play on maya23. We verify age during registration and conduct ongoing KYC checks. Underage gambling is strictly prohibited and any account found to belong to a minor will be immediately closed.

Tool
Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling-off period.

Tool
Loss Limits

Define the maximum amount you're comfortable losing in a given period. When your net losses hit that threshold, maya23 will automatically pause your gaming session and notify you. This is one of the most effective tools for staying within your budget.

Tool
Session Time Reminders

Set a session duration limit and maya23 will send you a reminder when your time is up. It's easy to lose track of time when you're in the middle of a game — this feature keeps you aware without interrupting your session forcibly.

Important
Self-Exclusion

If you feel you need a break, you can self-exclude from maya23 for a period of 30 days, 90 days, 6 months, 1 year, or permanently. During self-exclusion, your account is locked and you cannot deposit, play, or receive promotional communications.

Tool
Reality Checks

Enable periodic pop-up notifications that show you how long you've been playing and your net win/loss for the session. These reality checks are designed to keep you grounded and help you make informed decisions about continuing or stopping.

Responsible Gaming Tools at a Glance

Tool What It Does How to Activate Status
Deposit Limit Caps your daily, weekly, or monthly deposits at a set amount in Philippine Peso (₱). Account Settings → Responsible Gaming → Deposit Limits Active
Loss Limit Pauses your session automatically when net losses reach your chosen threshold. Account Settings → Responsible Gaming → Loss Limits Active
Session Timer Sends a reminder notification when your gaming session reaches a set duration. Account Settings → Responsible Gaming → Session Reminders Active
Reality Check Displays periodic pop-ups showing your session time and net win/loss figures. Account Settings → Responsible Gaming → Reality Checks Active
Cooling-Off Period Temporarily suspends your account for 24 hours, 7 days, or 30 days. Account Settings → Responsible Gaming → Take a Break Instant
Self-Exclusion Locks your account for 30 days up to permanently. Cannot be reversed during the exclusion period. Account Settings → Responsible Gaming → Self-Exclude, or contact [email protected] Instant

Is Your Gaming Still Fun?

Answer these questions honestly. If you find yourself saying "yes" to several of them, it may be time to use one of maya23's responsible gaming tools or reach out for support.

Do you spend more money on gaming than you originally planned, even after telling yourself you'd stop?

Have you ever borrowed money, sold belongings, or skipped bills to fund your gaming activity?

Do you feel restless, irritable, or anxious when you try to cut down or stop playing?

Have you tried to "chase" losses by continuing to play in an attempt to win back money you've lost?

Has gaming started to affect your relationships, work, studies, or daily responsibilities?

Do you find yourself thinking about gaming constantly, even when you're doing other things?

If you answered yes to two or more: We strongly encourage you to use our self-exclusion or deposit limit tools, or reach out to our support team. You can also contact the support organisations listed below.
Warning Signs

Recognising Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, which is why it's important to know the early warning signs. At maya23, we'd rather you catch it early than struggle alone.

Common Warning Signs

  • Spending more time and money on gaming than you can afford
  • Hiding your gaming activity from family and friends
  • Feeling a need to bet larger amounts to get the same excitement
  • Chasing losses — continuing to play to try to win back what you've lost
  • Neglecting work, school, or family responsibilities because of gaming
  • Using gaming as a way to escape stress, anxiety, or personal problems
  • Feeling guilty, ashamed, or depressed after a gaming session
  • Borrowing money or selling personal items to fund gaming
Remember: Recognising the signs is the first and most important step. There is no shame in asking for help — and maya23's tools are here to support you the moment you decide you need them.
Get Help

Support Organisations in the Philippines

You don't have to deal with problem gambling alone. These organisations provide free, confidential support to Filipinos who need help managing their gaming habits.

PAGCOR Responsible Gaming

The Philippine Amusement and Gaming Corporation promotes responsible gaming across all licensed operators in the Philippines, including player protection programmes and self-exclusion registries.

pagcor.ph
NCMH Crisis Hotline

The National Center for Mental Health operates a 24/7 crisis hotline for Filipinos experiencing mental health challenges, including those related to compulsive gambling and financial stress.

1553 (Toll-Free)
Gamblers Anonymous Philippines

A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from compulsive gambling.

Available in Manila, Cebu & Davao
maya23 Support Team

Our dedicated responsible gaming team is available 24/7. Contact us to activate self-exclusion, set limits, or simply talk to someone about your concerns — completely confidential.

[email protected]
Healthy Habits

Tips for Keeping Gaming Fun

Most players on maya23 enjoy gaming as a form of entertainment without any issues. Here are some simple habits that help keep it that way.

Set a Budget Before You Play

Decide how much you're comfortable spending before you open the app. Treat it like a night out — once the budget is gone, the session is over. Never play with money set aside for rent, bills, or groceries.

Play for Fun, Not for Income

Casino games and sports betting are forms of entertainment with a built-in house edge. Treat any winnings as a bonus, not an expectation. Never rely on gaming as a source of income or a way to pay off debts.

Take Regular Breaks

Step away from the screen regularly. Grab a snack, stretch, or chat with someone. Long, uninterrupted sessions can cloud your judgment and make it harder to stick to your budget. Use maya23's session timer to help.

Never Chase Losses

If you've hit your loss limit for the day, stop. Chasing losses is one of the most common patterns in problem gambling. Accept that some sessions end in a loss — that's a normal part of gaming — and come back another day.

Keep It Social and Balanced

Gaming is more enjoyable when it's one of many activities in your life. Make sure you're still spending quality time with family and friends in Manila, Cebu, Davao, or wherever you are — and that gaming doesn't crowd out the things that matter.

Use the Tools Available to You

maya23's responsible gaming tools exist for a reason — use them proactively, not just when things go wrong. Setting a deposit limit when you first register is one of the simplest and most effective things you can do to protect yourself.

Play Responsibly

Ready to Play the Right Way?

Join maya23 and enjoy world-class gaming with the peace of mind that comes from knowing your safety is always our priority. Set your limits, play within your means, and have fun.

Must be 21 years or older to register and play. Gaming should be entertainment — please play within your means.